Hi *****,
Regarding your Xbox 360, on behalf of all Microsoft, We deeply apologize for your inconvenience.
By judging from your picture, this case is rare where only 10% of total Xbox 360 products have this similar problem. We admit that there are many problems for our Xbox 360. 80 to 90% of overall Xbox 360 will experience overheat or what commonly called 3ROL. The rest will be problem in DVD-Drive and VGA problem like yours. There are no Xbox 360 products can be free from malfunctions.
We will fix your Xbox 360 by your permission and the lead time will be one month. But we cannot guarantee, this problem won't come to you in the next at least one month after repair. We cannot completely fix this VGA problem. If the same problem occurred in the future after we repaired it, I advise you to come back to us and we will exchange your Xbox 360 into a new one. But again, we won't guarantee that the new Xbox 360 will be free of malfunctions.
Once again, We are sorry for your inconvenience.
Best regards and thanks,
William Maung
Customer Service
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